Securus Tech inmate visitation refers to video communication services provided by Securus Tecnologies that allow eligible family members, friends, attorneys, and other approved visitors to communicate with an incarcerated individual. Depending on the correctional facility, video visits may be available remotely or at the facility.
Securus has updated its video communication services over time, and the exact visitation process can differ between facilities. Some facilities offer scheduled onsite visits, while newer Video Connect services can provide on-demand video communication where the facility has enabled that option.
What Is Securus Tech Inmate Visitation?
Securus Technologies provides communication technology used by correctional facilities. Its video visitation services allow approved participants to communicate with incarcerated individuals using video.
Depending on the facility, visitors may be able to participate using a smartphone, tablet, or computer. Facility policies determine whether remote video visits, onsite video visits, or both options are available.
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How Securus Video Visitation Works
The process generally starts with creating or signing in to a Securus account and adding the correctional facility associated with the incarcerated individual.
If the facility Securus Tech requires visitor approval, the visitor may need to wait for the facility to approve access before scheduling a session. Once approved, available visitation options and times can be displayed through the account.
For facilities using scheduled visits, visitors generally select the incarcerated individual, visit type, duration, date, and available time before confirming the session.
Remote Video Visitation
Remote video visitation allows an eligible visitor to communicate with an incarcerated individual from a location outside the correctional facility.
Depending Securus Tech on the facility’s setup, visitors may use a smartphone, tablet, or computer with an internet connection. The Securus website notes that remote video services are intended to provide access without requiring the visitor to travel to the facility.
Availability, pricing, hours, and approval requirements can vary by facility.
Onsite Video Visitation
Some correctional facilities provide video visitation at the facility itself. In these cases, visitors may use designated video terminals or visitation areas.
Securus states Securus Tech that onsite video sessions may require scheduling according to the correctional agency’s visitation policies.
The facility determines its visitation schedule, visitor requirements, and other rules.
How to Schedule a Securus Video Visit
When a facility requires Securus Tech scheduled visitation, the general process can include:
- Sign in to your Securus account.
- Add or select the appropriate correctional facility.
- Wait for facility approval if approval is required.
- Select the option to schedule a visit.
- Search for the incarcerated individual using the information requested.
- Select the available visitation type.
- Choose an available date and time.
- Review the applicable terms and conditions.
- Confirm the session.
The exact steps can differ depending on the correctional facility and the type of video service it uses.
Securus Video Connect and On-Demand Calls
Securus has introduced Video Connect, which can provide on-demand video communication at facilities that support the service.
Under the newer system, an incarcerated individual can initiate a video call during facility-designated hours rather than requiring every remote call to be Securus Tech scheduled in advance. Calls are billed by the minute using an AdvanceConnect balance.
However, this does not mean every correctional facility uses the same system. Facility policies determine which video options are available.
What Do You Need for a Remote Video Visit?
Requirements depend on the facility and service. Securus Tech A remote video visit may require:
- A Securus account
- An approved visitor profile
- A supported smartphone, tablet, or computer
- Internet access
- Camera and microphone permissions
- Any required payment or account balance
- Compliance with the facility’s visitation rules
For Video Connect calls, Securus says users should install the Securus Mobile app, enable video-call permissions, add the incarcerated individual as a Video Connect contact, enable notifications, and maintain a funded AdvanceConnect account.
Securus Visitation Rules
Every correctional facility can establish its own visitation requirements. Rules may cover visitor approval, identification, acceptable conduct, visitation hours, the number of participants, and other conditions.
Video communications can Securus Tech also be subject to facility monitoring and review. Securus notes that corrections communications are subject to review.
Visitors should read the applicable facility rules before participating in a video session.
What If a Securus Video Visit Is Not Working?
Technical problems can Securus Tech sometimes interfere with video communication.
Common troubleshooting steps include:
- Check your internet connection.
- Confirm that you are using the required Securus application or supported browser.
- Check that your device is sufficiently charged.
- Verify that your account is approved and active.
- Confirm that your account has the required funds when applicable.
- Check whether the facility has changed its visitation schedule or requirements.
If the problem continues, Securus customer support or the correctional facility can provide information specific to the account or visitation program.
Securus Visitation Costs
The cost of video communication depends on the facility and the service being used.
Securus states that its newer Video Connect service uses pay-per-minute billing through AdvanceConnect, meaning charges are based on the connected minutes used.
Scheduled video services may have different Securus Tech pricing or requirements. Visitors should check the current information displayed for the specific facility before confirming a session.
Tips for a Better Video Visit
Before starting a video visit, make sure your device has a stable internet connection and that the camera and microphone work correctly.
It can also help to choose a quiet, well-lit location Securus Tech and reduce other network activity that could interfere with the video connection. Securus recommends using reliable internet, minimizing background distractions, and checking camera and microphone access before receiving a Video Connect call.
FAQs
- What is Securus Tech inmate visitation?
Securus Tech inmate visitation refers to video communication services that allow approved visitors to communicate with incarcerated individuals through supported Securus services.
- Can I visit an incarcerated person through video?
Video visitation may be available if the correctional facility offers a Securus video service. Availability depends on the facility’s policies and technology.
- Can Securus video visits be done from home?
Some facilities offer remote video visitation from home or another location with internet access. Other facilities may offer only onsite visitation.
- Do I need a Securus account?
For many Securus video services, visitors need an online account. Specific requirements depend on the facility and service being used.
- Do I need facility approval before scheduling a visit?
Some facilities require visitor approval before a video visit can be scheduled. Securus explains that facility access can remain pending until the correctional facility approves the visitor.
- Can I use my phone for Securus video visitation?
Depending on the service and facility, visitors may be able to use a smartphone. Securus also supports video communication through compatible tablets and computers for certain services.
- Does Securus Video Connect require advance scheduling?
Not always. Securus’s newer Video Connect service can provide on-demand video calls initiated by an incarcerated individual at facilities that support the service. Other visitation programs may still require scheduled sessions.
- How much does Securus video visitation cost?
Pricing varies by facility and service. Securus states that its newer Video Connect service uses per-minute billing through AdvanceConnect.
- Why can’t I schedule a video visit?
Possible reasons include pending facility approval, unavailable visitation times, incorrect facility selection, or the facility not offering the particular type of video visit.
- Are Securus video visits monitored?
Correctional communications can be subject to facility monitoring and review. Visitors should follow all applicable facility rules during video communication.
Conclusion
Securus Tech inmate visitation provides video communication options that can help approved visitors stay connected with incarcerated individuals. Depending on the correctional facility, visitors may have access to remote video visits, onsite video sessions, or newer on-demand Video Connect calls.
Because visitation schedules, approval requirements, costs, and available services vary by facility, visitors should check the specific facility’s current Securus information before arranging a visit.